Policies

Despite being a small company, we’re going to do our best to provide quality customer support.

Policies & FAQ

How much does shipping cost?

All orders are shipped via USPS First Class Shipping. The shipping rate to the contiguous 50 U.S. states is $8 for items of clothing. All of our Kits include free first class shipping. We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured up to $50, and the buyer assumes all responsibilities of claims made with the shipping carrier.

 

When will my order arrive?

Please allow 5-7 business days for order processing and verification, and an additional 2-3 business days for delivery.

 

I changed my mind. Can I get a refund or make an exchange?

Lunation Lab will gladly exchange or refund a clothing item. Before sending the clothing item back, please fill out the return form found in your order shipment confirmation within 1 week of receipt of your shipment. Clothing items to be exchanged or returned, must be returned in the original shipping condition with all original tags attached (if need be). Our vinyl kits are non-refundable. ¬†Any questions regarding your order, please email [email protected] .

 

Can I contact you directly with any questions?

Please email [email protected] with any questions regarding your order.

 

I do not live in the U.S.A. Can I order online?

At this time, we are only accepting orders from residents that live in the U.S.A.

0

Start typing and press Enter to search